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Service Technician: Custom Alarm - 12.16.24

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CUSTOM ALARM

Service Technician

JOB DESCRIPTION

Summary

Service Technicians apply electrical and electronic theory and related job knowledge to troubleshoot, test, service and repair fire systems and security systems (including intrusion, CCTV, and access control). Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Core Values of Custom Alarm.

Essential Functions

  1. Service fire and security systems to meet applicable standards and codes. Respond to service calls as assigned. Test and inspect systems upon completion of service to assure quality and proper operation.
  2. Assist customers with technical questions regarding the design, layout, and operation of systems. Provide training as needed.
  3. Promote upgrades, system additions, and enhancements with our customers to keep them aware of the latest technology.
  4. Communicate customer account information with the Customer Experience Center. This includes zones, troubles, supervisories, and placing an account out of service and back online.
  5. Complete documentation and update diagrams clearly outlining any changes or special instructions (update prints) as a result of service provided. Submit accurate paperwork and update time keeping records immediately upon completion of service calls to allow administrative and quality assurance follow-up.
  6. Assure proper maintenance and accountability for assigned tools and inventory. If a company vehicle is provided, it is the responsibility of the associate to keep the vehicle clean and well maintained.
  7. Available for rotating "on-call" schedule to perform after hours service to meet the needs of our customers. This rotation is shared among the technicians in the installation and service departments.
  8. Observe and comply with safety regulations and maintenance procedures. Recommend improvements to management.
  9. Attend job related training opportunities to continually refresh and update knowledge. Assure required certificates and licenses are kept current. Recertification training, registration and payment, records, and CEU’s are the responsibility of the associate to coordinate and track. Associate must keep abreast of training opportunities needed to fulfill their annual requirement. Communicate these opportunities to the PM and/or Scheduling Coordinator as necessary.
  10. Be available to assist in all areas of service and installation as needed.


This description should not be construed to contain every function that may be required to be performed by an associate in this position. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.


POSITION EVALUATION FACTORS

REQUIRED: The following outlines the required education, experience, and certification criteria within each level of the Service Technician field. 

Level I

Level II

Level III

High School Diploma or GED

Complete General Technician Training Checklist (FH-120)

Attain ESA Certified Alarm

Tech I (CATI)

Complete Tech Level I training requirements (Form FH-122/Residential Training Checklist)

Registered Unlicensed Power Limited Technician (PLT)

Must complete all of Tech

Level I training requirements (Form FH-128/Service Technician Training Checklist) to advance to Service Technician Level II

All Level I criteria plus:

Three-years’ experience as Service Technician Level I or comparable experience in low voltage, technical field

Certified Alarm Tech I (CAT I)

Basic networking skills

Train and mentor new service technicians as assigned

Attain Power Limited Technician (PLT) License

Attain ESA Certified System Integrator

Determine service specialty (Fire or Advanced Systems) and complete all Level I training requirements for that specialty (M:\QMS Forms\HR - FH\FH-124 Fire Training Checklist.pdf or M:\QMS Forms\HR - FH\FH-126 Advanced Systems Training Checklist.pdf)

All Level I & II criteria plus:

Three-years’ experience as a Service Technician Level II or comparable experience in low voltage, technical field

Power Limited Technician (PLT) License

Attain ESA Certified Service Technician

Experienced networking skills

Complete Level II training requirements for chosen specialty field (M:\QMS Forms\HR - FH\FH-124 Fire Training Checklist.pdf or M:\QMS Forms\HR - FH\FH-126 Advanced Systems Training Checklist.pdf)



 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
BENEFICIAL: The following outlines beneficial education, experience, and certification criteria within each level of the Service Technician field.

Level 1

Level 2

Level 3

2-Year Electronics Degree or equivalent low voltage experience

ESA Certified Alarm Tech I (CATI)

Power Limited Technician (PLT)

ESA Certified System Integrator

ESA Certified Service Technician


 
Additional Skills and Abilities
  1. Positive attitude and a desire to learn and grow
  2. Strong ability to troubleshoot and repair technical problems
  3. Strong mechanical aptitude and ability to operate machines, equipment, and tools
  4. Excellent communications skills including written, verbal and listening
  5. Superior customer service skills to deal with both internal and external customers
  6. Ability to work independently or with a team
  7. Strong organizational skills
  8. Computer application skills and knowledgeable in the use of such programs as Microsoft Word and Excel (or ability to learn within 90 days)
  9. Ability to demonstrate a work ethic and planning skills which allow the successful completion of projects within a predetermined time frame
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Most of the time is spent standing and walking. Extensive sitting may be necessary when traveling to and from jobs. Movements such as stooping, kneeling, and crawling are required. Climbing ladders and stairs are key elements to this position. Heights range from zero to 25 feet on a regular basis. On occasion, installations require working at heights up to 50 feet. Lifting, carrying, pushing, and pulling objects such as ladders, spools of wire, and boxes are necessary. Weights generally do not exceed 50 pounds but may range from 50 to 100 pounds on occasion. Reaching overhead is a vital aspect to performing this position, with reaching in front of the body occasionally necessary. Simultaneous and repetitive movements of hands, wrists, and fingers are required. Audio, visual, and verbal functions are vital aspects of performing this job. Excellent color vision is necessary in order to identify wiring color codes. Driving a company vehicle is required daily. Driving and operating other machinery and tools such as, a genie lift, motorized lift, drills, power saws, meters, etc., is necessary.

Working Conditions
  1. Requires working in all environmental conditions (both indoors and outdoors) with some exposure to dust, insulation, noise, and heat or cold (MN weather)
  2. After hours work and out-of-town trips are sometimes necessary

Other Requirements
  1. Regular and reliable attendance
  2. Valid driver’s license, excellent driving record, and insurability under Custom Alarm’s auto insurance policy
  3. Due to the security nature of our company, offers of employment are contingent upon passing a background check and drug test

If interested, please contact:

Email: [email protected]

Phone: 507-288-5522