Part time
Teller
Merchants Bank, Red Wing, has an
opportunity for you to join our team as a part-time Teller (generally 10-15
hours/week). Shifts will generally be on Monday and Friday and 2-3 Saturday
mornings/month from 9am-noon. More hours
will be available at times to cover for vacations, meetings, illnesses, etc.
We are looking for someone that is
friendly, outgoing, a quick learner, and team player. Previous customer service and cash handling
skills preferred. In this position, you
will be responsible for providing excellent customer service, cross selling
products and services, and processing all types of banking transactions.
Please Apply online
at www.merchantsbank.com/careers or in person at Merchants
Bank, Red Wing (2835 S Service Dr). Questions can be emailed to [email protected]. Merchants
Bank is an Equal Opportunity Employer of women, minorities, protected veterans
and individuals with disabilities.
Job Summary:
This position is considered one of our most critical
front-line customer contact positions, as our customers have direct contact
with tellers for 85% of all their banking transactions. Tellers are responsible for all cash-related
transactions, in addition to transactions involving paper documents. The position requires good basic, general
knowledge of all banking operations.
The
successful Teller is one who excels in many areas. Detailed aspects of each area are as follows:
Customer Service
(Internal and External):
Tellers
play a vital role in providing service.
For many customers, tellers are their primary contact with the
bank. Customer Service is measured by
the degree to which the teller provides excellent service to customers and
maintains constructive relationships with co-workers to ensure a more positive
working atmosphere.
Acknowledges
customers’ presence promptly with a “come on in” feeling and aware of their
surroundings and engaged in what is occurring
Sets
aside their other work when customers approach
Exchanges
a greeting, smiles, and calls the customer by name
Listens
carefully to the customers’ requests, makes eye contact, clarifies facts and
summarizes needs
Demonstrates
enthusiasm in handling customers’ transactions
Explains
banking procedures to customers in understandable terms avoiding Bank jargon
Assists
customers in the completion of bank forms, tickets, etc.
Politely
refers customers to a Customer Service Representative when necessary
Thanks
the customer by name for their business and offers further assistance
Anticipates
customer traffic and plans accordingly to ensure customers are served promptly
and efficiently
Seeks
assistance and guidance from co-workers in a timely and polite manner
Cooperates
with others and is effective in establishing working relationships
Makes
suggestions/referrals to enhance customer relationships
Offers
hospitality to waiting customers
Work Habits:
Specific
skills demonstrating work habits include:
Complies
with audit regulations
Processes
transactions efficiently and accurately
Develops
speed in balancing the teller window
Maintains
a neat and organized work area
Projects
a well groomed and professional appearance
Adheres
to bank policy on absenteeism and the establish work hours
Cooperates
with other staff members and responds to supervisory guidance and direction,
asked good questions, listens and does the appropriate detective work to either
help themselves or our customers
Assumes
additional responsibilities such as ATM, cash items, vault, etc.
Adheres
to bank guidelines on handling CTR
transactions, Reg E, and overall compliance
Dependability:
Specific
skills demonstrating dependability include:
Works
independently
Stays
focused under pressure
Completes
work in a timely manner
Arrives
to work as scheduled
Accepts
accountability
Adapts
well to change
Flexible
to changing needs, such as staffing needs for the Branch
Is
confidential (Internal and External)
Is
a team player
Employee
will be expected to contribute to a positive working environment through words
and actions
Employee
will be expected to greet internal and external customers in a friendly and
outgoing manner.
Employee
will be expected to take responsibility to insure that internal and external
customers receive outstanding service.
Employees
will be expected to complete compliance assignments as needed.
Regular
and dependable attendance is an essential function of the job.
Adherence
to compliance with laws concerning financial institutions and completion of
compliance courses as required for job description.
Performs
any and all other duties, as assigned, to increase performance of Merchants.
Working Conditions:
Inside
environmental conditions. No
environmental hazards such as chemicals.
Constant use of equipment, including, but not limited to, use of phones,
fax machine, copier, coin machine, adding machine, and computer.
Physical Demands:
Predominately
standing for extended periods, walking between units. Lifting and carrying of coin not in excess of
35 lbs. Average ability in manual
dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear.
Mental
Demands/Competencies:
Above-average
ability or aptitude in the areas of reasoning, intelligence, and clerical
perception.
Ability
to maintain concentration and focus on customer service in an environment where
there is considerable noise from microphones and teller machines.
0-1
year of cash handling and/or customer service experience.
High
school diploma or equivalent.
Ability
to interact with others effectively.
Basic
math skills (addition, subtraction, multiplication, and division.)
Attention
to detail.
Ability
to follow established guidelines and procedures.
Knowledge
of appropriate referral sources regarding customer issues or bank products and
services.
Relationships:
Responsible
to Lead Teller for fulfillment of Teller functions.
Will have
extensive contact with internal and external customers, and is to conduct
relationships in a manner that will enhance overall image of the Bank.